Frequently Asked Questions
When will my card be debited?
Your card will be debited when you place your order through our website.
How long will my order take?
We normally process and dispatch orders within 24 hours. This means that most products are usually delivered in 3-5 working days. Occasionally due
to postal delays, particularly at times of the year when the postal service is very busy, they can take longer. We have to allow up to 14 days
before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you
do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.
I have received some, but not all of my order
In most cases all your items will actually be dispatched on the same day however we will sometimes send items separately to avoid further
delay.
My goods are faulty
Please return the item to us at this address including the invoice and a small note
explaining the reason of return. FAULTY GOODS MUST BE RETURNED WITHIN 28 DAYS. As soon as we receive the item and it has been tested we will either
refund your card or send a replacement and we apologise for the inconvenience. PLEASE NOTE: Goods are bought on a firm sale basis and this does not
affect your statutory rights. Goods remain the property of ICM Books until the order is paid for in full.
My card has been declined
Credit and Debit cards may be declined for a variety of reasons:
- Your card may have expired.
- New Customer or Changed Card Details - Please check all your card details as sometimes it is just a wrong number, expiry date or an issue
number missing.
- You may have inadequate funds in your account - Please check with your bank.
- The bank may have carried out a random security test - If you can see no reason for your card to have been declined it is likely that you will
simply need to speak to your bank in order to clear the security test status that has been applied to your card. You will then be able to
continue using it to purchase online and via mail order. As your card is unlikely to work for such transactions until it has been cleared we
strongly advise you to speak to your bank at your earliest opportunity.
What do ** after a book title mean?
The ** denotes publisher remainder mark.
